Refund policy

Return & Refund Policy

Effective Date: July 2026

At TNT Water Purification Technologies Inc., we are committed to providing high-quality water filtration products and exceptional customer service. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

Products may be returned within 2 days of delivery, provided that all of the following conditions are met:

The product is unused and uninstalled.
The product is in its original packaging.
All accessories, manuals, and components are included.
The product is in resalable condition.
Proof of purchase is provided.

2. Condition of Returned Products

Returned products must be received in the same condition in which they were delivered. Products that are damaged due to customer misuse, improper packaging during return shipping, or missing essential components may not qualify for a refund.

3. Non-Returnable Items

The following items are not eligible for return or refund, unless they arrive damaged or are confirmed to be defective:

Installed water filtration systems.
Products that have been connected to a water supply.
Opened or used replacement filters.
Opened RO membranes.
Custom-made or special-order products.
Clearance or Final Sale items.
Installation, service, diagnostic, and labor charges.
Products installed by the customer or a third party without prior authorization from TNT Water Purification Technologies Inc., unless confirmed to be defective under warranty.

4. Damaged or Defective Products

If your order arrives damaged or defective, you must notify us within 48 hours of delivery.

Please include:

Your order number.
Photos of the product.
Photos of the shipping box and packaging.
A brief description of the issue.

After reviewing your claim, we will determine whether the product qualifies for repair, replacement, or a refund.

5. Return Shipping

Unless the return is the result of our error or a verified defective product, customers are responsible for all return shipping costs.

We strongly recommend using a trackable shipping service and purchasing shipping insurance, as TNT Water Purification Technologies Inc. is not responsible for items lost or damaged during return transit.

6. Refunds

Once your returned product has been received and inspected, we will notify you of the approval or denial of your refund.

If approved, the refund will be issued to the original payment method.

Please allow 5–10 business days after approval for your financial institution to process the refund.

Original shipping charges are non-refundable unless the return is the result of our error or a verified defective product.

A restocking fee of up to 15% may apply to eligible returned products that require inspection, testing, repackaging, or restocking. This fee will not apply if the return is due to our error or a verified defective product.

7. Inspection of Returned Products

All returned products are carefully inspected upon receipt.

TNT Water Purification Technologies Inc. reserves the right to deny any refund if the returned product does not meet the eligibility requirements outlined in this policy.

8. Order Cancellations

Orders may be canceled within 15 minutes of being placed, provided they have not been processed or shipped.

Once an order has been processed, shipped, or once an installation appointment has been confirmed or completed, cancellation may no longer be possible, and cancellation or service fees may apply.

9. Warranty Claims

Warranty claims are handled separately under our Warranty Policy.

The warranty does not cover damage resulting from:

Normal wear and tear.
Improper installation.
Misuse or abuse.
Freezing.
Neglect or lack of maintenance.
Unauthorized modifications.
Failure to replace filters according to the recommended maintenance schedule.

10. Refused or Undeliverable Shipments

If a shipment is refused by the customer or returned because of an incorrect or incomplete shipping address provided by the customer, the original shipping charges, return shipping costs, and any carrier fees may be deducted from the refund.

11. Technical Support Before Return

For products purchased with professional installation services, customers are encouraged to contact TNT Water Purification Technologies Inc. before initiating a return request.

Many performance concerns can be resolved through technical troubleshooting, maintenance guidance, or warranty support without requiring the product to be returned.

Our technical support team is committed to helping customers identify and resolve any issues as quickly as possible. If a return is determined to be necessary, we will provide detailed return instructions and assist you throughout the return process.

12. Contact Us

If you have any questions regarding returns, refunds, warranty claims, or technical support, please contact us:

TNT Water Purification Technologies Inc.

Email: info@tntwatertech.us