Shipping policy

Shipping Policy

Effective Date: July 2026

At TNT Water Purification Technologies Inc., we are committed to delivering your order safely, accurately, and as quickly as possible. Please review this Shipping Policy before placing your order.

1. Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or holidays will be processed on the next business day.

Processing times may be extended during holidays, severe weather, inventory shortages, high order volumes, or other unforeseen circumstances.

2. Shipping Methods

We partner with trusted shipping carriers to ensure safe and reliable delivery.

Available shipping methods may include:

  • UPS
  • FedEx
  • USPS
  • Local Delivery (where available)
  • Local Pickup (by appointment)

Available shipping options will be displayed during checkout whenever applicable.

3. Delivery Time

Estimated delivery times are:

  • Illinois: 1–3 business days
  • Midwest: 2–4 business days
  • Continental United States: 3–7 business days

Delivery times are estimates only and are not guaranteed.

Carrier delays caused by weather, holidays, natural disasters, transportation disruptions, or other circumstances beyond our control are not the responsibility of TNT Water Purification Technologies Inc.

4. Shipping Charges

Shipping costs are calculated during checkout based on:

  • Product weight
  • Package dimensions
  • Delivery destination
  • Shipping method selected

Any promotional free shipping offers apply only to qualifying orders and may be modified or discontinued without prior notice.

5. Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number.

Tracking information may require up to 24 hours to become active after shipment.

6. Partial Shipments

If your order contains multiple products, items may be shipped separately depending on product availability or warehouse location.

When applicable, customers will receive separate tracking numbers for each shipment.

7. Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

TNT Water Purification Technologies Inc. is not responsible for delays, additional shipping charges, or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

8. Lost or Damaged Shipments

If your package arrives damaged:

  • Take photographs of the package and the products.
  • Keep all original packaging materials.
  • Contact us within 48 hours of delivery.

If your shipment appears to be lost, please contact us as soon as possible. We will work with the shipping carrier to investigate the shipment.

9. Claims for Shipping Damage

Visible shipping damage must be reported within 48 hours of delivery.

Failure to notify us within this time may affect our ability to file a claim with the shipping carrier or provide a replacement or refund.

10. Refused Deliveries

If a customer refuses delivery or a shipment is returned because of an incorrect or incomplete shipping address provided by the customer, the customer may be responsible for:

  • Original shipping charges
  • Return shipping charges
  • Carrier fees
  • Restocking fees, when applicable

These costs may be deducted from any eligible refund.

11. Large Equipment Deliveries

Large water filtration systems may require special shipping arrangements.

Additional delivery charges may apply for:

  • Lift gate service
  • Residential delivery
  • Inside delivery
  • Limited-access locations

Customers will be notified and must approve any additional charges before shipment.

12. Installation Appointments

For orders that include professional installation:

  • Installation will be scheduled after delivery has been confirmed.
  • Customers must ensure an adult is present during the scheduled appointment.
  • If an installation appointment must be rescheduled, please notify us at least 24 hours in advance.

Additional service charges may apply for missed appointments or repeated rescheduling.

13. Customer Responsibilities

Customers are responsible for ensuring that:

  • The installation area is safe, clean, and accessible.
  • Adequate water and electrical connections are available if required.
  • Someone at least 18 years of age is present during the installation appointment.

Additional service charges may apply if our technician is unable to complete the installation due to site conditions beyond our control.

14. Local Pickup

If local pickup is available, customers will receive notification when their order is ready.

Orders must be picked up during scheduled business hours.

A government-issued photo ID may be required at the time of pickup.

15. International Shipping

At this time, TNT Water Purification Technologies Inc. primarily ships within the United States.

International shipping may be available for select products upon request.

Customers are responsible for all customs duties, taxes, import fees, and any additional charges imposed by the destination country.

16. Force Majeure

TNT Water Purification Technologies Inc. shall not be liable for delays or failure to perform due to circumstances beyond our reasonable control, including but not limited to severe weather, natural disasters, acts of God, labor disputes, transportation interruptions, government actions, pandemics, public emergencies, or carrier delays.

17. Contact Us

If you have any questions regarding shipping, delivery, order tracking, installation scheduling, or international shipping, please contact us:

TNT Water Purification Technologies Inc.

Email: info@tntwatertech.us